How many complaints has NCI received?

The table shows how many complaints we have received, how many have been closed and how many were closed within an 8 week period between 1st April 2018 and 30th September 2018.

Number of
Complaints Opened
Number of
Complaints Closed
Complaints Closed
within 8 Weeks (%)
Closed Complaints
Upheld by Firm (%)
General Insurance and pure protection 531 576 98.44% 72.05%

The above details are specific to General Insurance and pure protection

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NCI Insurance Services Ltd (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire HG1 1JD. NCI Insurance Services Ltd are an Appointed Representative of Jigsaw Insurance Services Ltd, which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).