Harrogate, North Yorkshire

Basic salary up to £16,650 per annum plus bonus

We are a consumer focused insurance broker specialising in key personal lines insurance products – car, home and pet. NCI also operates the RescueMyCar.com website, specialising in breakdown recovery and the 4Paws website, specialising in Pet Insurance.

Established in 2000 and following a sustained and energetic programme for growth, we are now a team of almost 100 colleagues and one of Harrogates’ entrepreneurial business successes.

Our culture is supportive, fast paced and fun. No two days are the same at NCI, and ensuring 100% customer satisfaction is at the heart of everything we do.

We have a fantastic opportunity for an Insurance Sales Advisor to join us at our stylish Head Office in Harrogate town centre.

Working as part of a vibrant and friendly team, the Insurance Sales Advisor role has responsibility for maximising profit per insurance case, and delivering a great standard of service to both new and existing customers.

Our Sales team work 37.5 hours over 5 days, including alternate Saturdays and mixture of 9.00am – 5.30pm and 11.30am – 8.00pm weekday shifts.

The Role

You will answer inbound calls from new and existing customers wishing to ask questions or purchase/renew their Personal Lines insurance or breakdown policies. You will also be making outbound calls to follow up on warm leads generated from online aggregator sites, or from existing customers. Whilst doing this you will be offering a market leading standard of customer service, and complying with Treating Customers Fairly (TCF) guidelines in line with Financial Conduct Authority (FCA) requirements.

You’ll be working in a target driven environment with KPI’s to work towards in sales, retention, maximising profit per case, up-selling and cross selling.

The Candidate

The ideal candidate is an effective communicator, who is able to build rapport with customers and provide a superior customer service experience.

You should be enthusiastic, dynamic and motivated to promote NCI’s brand and products in order to identify and convert sales opportunities.

You should be an organised individual, who is able to multi task and work efficiently with complex product information whilst maintaining attention to detail. You’ll need to have a good level of computer literacy, and mathematical skills too.

The Rewards

  • Performance related bonus scheme
  • A friendly, supportive and energetic working environment
  • Workplace pension contributions
  • Death in service benefit
  • Discounts at high street retailers
  • Cycle to work scheme
  • Free breakdown cover
  • Increased holiday entitlement with length of service
  • Excellent opportunities for career development

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NCI Insurance Services Ltd is an Appointed Representative of NCI Vehicle Rescue plc who are authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).