Policy Documents

NCI Pet Insurance have gone paperless! You can opt in or out of paperless documents using the link below. If you have not received or mislaid you policy documents we can provide copies of your personal documents to you or you can download many of our policy documents by following the link below. We recommend that you read your policy documentation in full as it’s vital that you are clear about what cover we are providing.

If you have any questions after reading your documents please email us or call us on 01423 504 689.



If my pet suffered from a condition that required long term treatment lasting more than 12 months would I be able to continue the insurance with you?

It depends which of our policies you have purchased. If you have our Life or Life Premium policies and provided there is no break in your policy cover then you will still be able to claim for the treatment for as long as necessary. If you have our Standard policy you will only be able to claim for each condition for 12 months. After this period you’re pet can still be insured with us but we will exclude any pre-existing conditions from the policy and you will not be able to claim for these for the remainder of your pet’s life.

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How to claim?

At NCI, we understand the importance of dealing with claims quickly and efficiently; where possible, our policy is to settle all pet claims within 7-10 working days.

In the event you need to make a claim, you can simply download the claim form you need. Alternatively, please call our Claims Department on 01423 535 057 and request a claim form to be either emailed or posted to you.

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Your Privacy and Security PolicyWebsite User AgreementTerms of Business

NCI Pet Insurance is a trading name of NCI Insurance Services Limited (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire, HG1 1JD.

NCI Pet Insurance products are sold and administered by NCI Insurance Services Ltd, an Appointed Representative of NCI Vehicle Rescue plc which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).

NCI Pet Insurance products are underwritten by either Aviva Insurance Limited or Cranbrook Underwriting Limited on behalf of QIC Europe Limited.

Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Cranbrook Underwriting Limited on behalf of QIC Europe Limited, (reference number: B087514C0DD5001), No. 7, 4th floor, Block C, 179, Marina Street, Pieta PTA 9042, Malta authorised and regulated by the Malta Financial Services Authority number C67694.