Q: What is your cancellation procedure?
A: To cancel your policy you would either need to send a signed and dated letter with a short explanation stating you would like to cancel your policy or alternatively you can call our customer service team on 01423 504 689 to cancel cover over the phone.

Q: Am I covered to drive in Europe?
A: This will show in your policy wording if you are unsure you can call our Customer Service Team on 01423 504 689 and an advisor will be able to help.

Q: Can I drive any car?
A: This information is stated on your Insurance Certificate under section 6 if you require further clarification on this then you can call our Customer Service Team on 01423 504 689.

Q: How do I make a complaint?
A: To make a complaint you would need to send this in writing to:

NCI Insurance Services Ltd
4th Floor, Clarendon House
Victoria Avenue
North Yorkshire

Alternatively you can email this to [email protected]

Q: Can I protect my no claims bonus mid-way through my policy?
A: This can only be done at the beginning of a policy or at renewal.

Q: Do I earn no claims bonus as a named driver?
A: It is only the policyholder that earns the no claims bonus.

Q: How much do you charge for change of vehicles?
A: There is a standard £35 administration fee however if you call our Customer Service Team on 01423 504 689 an advisor will be able to run through a quote with you.

Q: Do you do multicar policies?
A: We don’t however if you take out a 2nd policy with us we will look to give you a discount to do this.

Q: How do I get my no claims bonus?
A: Once your policy has ended we will send this to you in the post.

Q: I purchased a policy but my vehicle is not showing up insured am I ok to drive?
A: Yes as long as your policy has incepted then you are insured to drive your vehicle.

Q: Can I use my company car discount on a private car policy?
A: In some cases, please call our offices to discuss 01423 504 689

Q: Can I add a named driver to my policy?
A: Yes you can add a driver on to your policy if you call our customer service team on 01423 504 689 an advisor will be able to help you with this.

Q: Do I have to pay a windscreen excess?
A: Yes if your windscreen needs replacing there is a £100 excess but if the windscreen can be repaired you would not need to pay the excess.

Q: When will my details appear on the MID database?
A: Your details can take 5 working days to appear on the Motor Insurance Database.

Q: Who are close premium finance?
A: They are one of the finance companies we use to manage your direct debit.

Q: Can I use my no claims bonus on 2 vehicles?
A: Your no claims bonus can only be in use on one vehicle at any one time.

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NCI Insurance Services Ltd (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire HG1 1JD. NCI Insurance Services Ltd are an Appointed Representative of Jigsaw Insurance Services Plc, which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).