FAQs

If you have any queries with regards to NCI Insurance, please check our FAQ section where you will find a selection of common customer queries and frequently asked questions.

Call Us: 01423 504 689

If you have broken down or had an accident select option 1 and then option 1 again when prompted.

We may record telephone calls for your additional security and to help improve our levels of customer service. Calls may also be monitored for staff training purposes.

Opening Times

Monday to Friday

9am to 5:30pm

We are closed weekends and Bank Holidays.

Our Claims Team (for Insurance Claims and Breakdown Assistance) is available 24 hours a day, 7 days a week.

Cost of Living Concerns

If you are experiencing financial difficulties and are considering amending or cancelling your insurance policy(ies) with us and/or you may have difficulty with future premium payments, please contact us on 01423 504689 so we can discuss the situation with you and see what we may be able to do to help. Please get in touch before cancelling any payments or direct debits through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.

You can find impartial advice online at https://www.moneyhelper.org.uk/en and http://www.citizensadvice.org/

Email us

Did you know that you can view and make changes to your policy through our self-service portal by clicking here.

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Please be aware, that during busy periods it may take between 3-5 working days for the team to respond. If your query is urgent, please call us on 01423 504 689.

NCI Insurance is a UK based insurance broker focusing on key personal lines insurance products, car and pet.

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FAQ

NCI Insurance is a UK based insurance broker focusing on key personal lines insurance products, car and pet.

More about NCI

NCI Insurance Services Ltd (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire HG1 1JD. NCI Insurance Services Ltd are an Appointed Representative of Jigsaw Insurance Services Plc, which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).