FAO Cover4Pets Customers

Date posted: November 27, 2014

Please read the following information which will update you on some small changes affecting the brand name of your Cover4Pets pet insurance.

In April 2013 Pets at Home acquired both the Vets4Pets brand and all of their veterinary practices. Following this structural change the decision was made by the group that the Cover4Pets brand would cease to exist. This change is effective from Monday 11^th August.

What happens now?
In short, nothing will change. We will continue to provide your insurance with the same level of cover and service as before, along with all of the benefits you currently experience; we’ll continue to cover any ongoing conditions and settle claims directly with vets. The only change you’ll notice is that your documentation and correspondence will be labelled as NCI pet insurance instead of Cover4Pets.

We (NCI) have worked closely with Vets4Pets over the last 4 years to create and manage the Cover4Pets pet insurance scheme which has provided a quality pet insurance product for both you as a customer and the Vets4Pets veterinary practices. This will not change and we will continue to offer the best possible experience for you and your pet.

If you have any further questions please refer to the frequently asked questions below, or contact us on 01423 535 057

What will happen with my current Cover4Pets policy?
Nothing: The only changes you will notice is that any communication you receive from us will be branded NCI pet insurance rather than Cover4Pets

What will happen once my policy is due to renew?
Your policy would renew exactly the same as it would have previously, please refer to the your initial policy documentation for more info

What will happen if my pet has pre-existing conditions?
Any pre-existing conditions will continue to be covered in line with your existing terms and conditions.

What do I need to do if I need to make a claim?
This process hasn’t changed, please see our how to claim page to download a claim form

Will you continue to pay Vet4Pets practices directly?
Yes: we can and will pay any veterinary practice directly, this is providing they are happy to accept direct payments.

For more general questions relating to policies as a whole please visit our full FAQ page