Make a Pet Insurance Claim

We appreciate that your pets are an extended part of your family and in the event that your pets require veterinary treatment, this can be a distressing time for everyone concerned. At NCI Pet Insurance, we understand the importance of dealing with all claims as quickly as possible. Therefore, we will look to settle all pet claims within 7-10 working days from the date of receipt, giving you complete peace of mind.

In the event you need to make a claim you may either:

Download a claim form by completing your details below:

Alternatively, you can telephone our Claims Department on 01423 535 057 and request a claim form to be posted to you.

In order for us to assess your claim, please make sure your claim form is fully completed, as any incomplete claim forms will be returned to you.

The completed form should then either be returned to the below address or emailed to, along with your pets past 3 years medical history (or full history, if your pet is less than 3 years old) along with fully itemised invoices.

NCI Pet Insurance
Claims Department
4th Floor, Clarendon House
Victoria Avenue

Along with this, we would ask you to please enclose the required claims information, which is detailed on the covering letter of your claim form.

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NCI Insurance Services Ltd (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire HG1 1JD. NCI Insurance Services Ltd are an Appointed Representative of Jigsaw Insurance Services Ltd, which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).