Policy Documents

NCI Pet Insurance have gone paperless! You can opt in or out of paperless documents using the link below. If you have not received or mislaid you policy documents we can provide copies of your personal documents to you or you can download many of our policy documents by following the link below. We recommend that you read your policy documentation in full as it’s vital that you are clear about what cover we are providing.

If you have any questions after reading your documents please email us or call us on 01423 504 689.



If my pet suffered from a condition that required long term treatment lasting more than 12 months would I be able to continue the insurance with you?

It depends which of our policies you have purchased. If you have one of our Lifetime or Maximum Benefit policies, and provided there is no break in your policy cover, then you will still be able to claim for the treatment for as long as necessary, up to the monetary limits of your policy. If you have one of our Time-Limited policies you will only be able to claim for each condition for 12 months. After this period your pet can still be insured with us but we will exclude any pre-existing conditions from the policy and you will not be able to claim for these for the remainder of your pet’s life.

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How to claim?

At NCI, we understand the importance of dealing with claims quickly and efficiently; where possible, our policy is to settle all pet claims within 7-10 working days.

In the event you need to make a claim, you can simply download the claim form you need. Alternatively, please call our Claims Department on 01423 535 057 and request a claim form to be either emailed or posted to you.

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NCI Insurance Services Ltd (Registered in England & Wales No. 04741145). Registered Office: 4th Floor Clarendon House, Victoria Avenue, Harrogate, North Yorkshire HG1 1JD. NCI Insurance Services Ltd are an Appointed Representative of Jigsaw Insurance Services Ltd, which is authorised and regulated by the Financial Conduct Authority (Firm Reference: 307654).

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